Renting with LJ Hooker

You must notify the property manager of the need for urgent repairs as soon as practicable.

Clause 60 of the Residential Tenancy Agreement lists the following urgent repairs.

- A burst water service
- A blocked or broken lavatory system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure of gas, electricity, or water supply to the premises
- The failure of a refrigerator supplied with the premises
- A breakdown of any service essential for hot water, cooking, heating, cooling, air conditioning, or laundering
- A fault or damage that causes the premises to be unsafe or insecure
- A fault or damage likely to cause injury to a person or property
- A serious fault in any door, staircase, lift, or other common area that prevents safe access to or use of the premises

Important Note: Some issues may not be considered urgent depending on circumstances.

For example, heating/cooling may not be considered as an emergency if the weather is mild or if an alternative working unit is available in your home. The same applies for a blocked toilet where another working toilet is in your home. You may contact the tradesperson for advice on temporary measures until the morning of the next business day, when you should contact our office to arrange repairs.

Reminder: If the repair is not listed above, it is classed as general maintenance and should be reported during business hours to your property manager. Do not call after hours emergency trades 

During Business Hours (8:30am – 5:00pm, Monday to Friday):

1. Call your Property Manager directly.

2. If unavailable, call our office on (02) 6251 1477.

We will arrange the required urgent repair and have the qualified tradesperson contact you.

 

After Hours, Weekends, or Public Holidays:

1. First, consider whether the repair can wait until business hours (e.g. if there is another working toilet in your home).

2. If not, refer to the Emergency Authorised Trades List provided with your tenancy documents or simply click on the link below.

     > Contact the nominated tradesperson directly. Allow reasonable time for the tradesperson to return your call/voice message.

     > If unavailable, you may contact another qualified tradesperson.

3. If your property is in a Body Corporate and the issue is on common ground, contact the Body Corporate Manager first.

 

Failure to follow these procedures, may result in you being liable for the cost.